Returns

RETURNS

We accept returns within 30 calendar days of receiving your order. Returned items must be undamaged, unwashed, unworn, and include the original tags and receipt.

You may use your preferred courier and external packaging -- we recommend using tracked mail services such as Smartpac, Qxpress, or DHL. For international returns from countries outside of Singapore, a prepaid return label can also be provided upon request at store@somethingtohold.com for USD $30. The cost of the prepaid return label will be deducted from your refund. The customer is responsible for all return shipping costs, applicable taxes, and any lost or damaged parcels.

Return Address:
53 Genting Lane
#03-02 Singapore 349561

Once your return is received and verified, an email will be sent to you and the refund will be issued to your original payment method.

Please note that a $10 processing fee applies to each return order, and will be deducted from the total refund. To avoid a processing fee, make a new order for the same number of pieces you are returning, and it will be considered as an exchange instead.

For any clarifications, email us at store@somethingtohold.com

EXCHANGES

If you find that the size, colour, or style of the item you ordered is not suitable, you may opt for a one-time exchange. You may exchange for any other available item, regardless of the cost discrepancy, as you will only pay for what you keep.

Steps for Exchange:
1. Place a new order for any item, regardless of the price.
2. Return the item from your original order. Please ensure that the original receipt is included in the return parcel.
3. The full amount of the returned item will be refunded via the original payment mode within 1-3 business days after verifying your return. The $10 processing fee does not apply to order exchanges.

Return Address:
53 Genting Lane
#03-02 Singapore 349561

Exclusions

We also accept exchanges within the same original order. For example, if you have ordered 2 items and choose to return 1 item without purchasing anything new, we would count the other 1 item you have kept as the 'exchanged' item. This way, no $10 processing fee will apply.

However, for example, if you have ordered 3 items and choose to return 2 items without purchasing anything new, a $10 processing fee will apply, as the number of returned items exceeds the number of items kept. In this case, it will be considered a return, and not an exchange.

We reserve the right to refuse any returned item that does not meet our return policy. Kindly write in to us at store@somethingtohold.com should you require any assistance.

STUDIO DROP-OFF

Our studio is closed to the public at the moment. You may drop off your return parcel in person, and the return will be processed according to our return policy. No walk-ins or in-person exchanges will be allowed at the moment. Thank you for your understanding.